Watertight today.
Claim handled this week.
After a hailstorm, a microburst, or a tornado watch, two things have to happen fast: stop the leak and document the damage. We do both. Same-day or next-morning tarping for active leaks. Adjuster meeting on the roof within 48 hours.
response · Tri-Cities core
on approved claims
we re-document succeed
do the permanent repair
What to do, in order.
Get safe first.
If there's active water entering the home, move electronics and furniture out of the path. Throw a bucket under the leak. Do not climb on the roof. Most post-storm injuries we see are homeowners on wet roofs in the first 24 hours.
Document from the ground.
Walk the perimeter. Photograph anything visible — fallen branches, dented gutters, debris on the ground, shingle pieces in the yard. Timestamp matters. Save the photos to your phone's cloud immediately.
Call us for emergency tarping.
(423) 549-2065. We'll typically be on-site within 4–8 hours during a regional storm event. Tarping is no-charge if we end up doing the permanent repair on the same claim. Keep the receipt either way — it's reimbursable mitigation under most TN policies.
File your insurance claim — yourself.
Call your carrier directly. Not your roofer. This locks in the claim date — most TN policies have a one-year filing window from the storm date. The carrier will schedule an adjuster, typically 5–14 days out.
Tell us your adjuster appointment.
We meet your adjuster on the roof. We document the damage to the same standard they use — bruise counts in 10×10 test squares, manufacturer specs, code citations. We don't sell you a roof on that visit. We make sure the carrier sees what's actually there.
Read the full hail-claim playbook
before you call your carrier.
Red flags after a storm.
"Free roof inspection" door-knockers
Out-of-state contractors descend on the Tri-Cities after every major storm. They knock at dinner, offer to "handle your insurance," and disappear after the check clears. We've cleaned up dozens of these jobs. If a roofer shows up uninvited the day after a storm, send them away.
"We'll waive your deductible"
A 2021 Tennessee statute (Tenn. Code Ann. § 62-6-518) makes it a Class A misdemeanor for a roofing contractor to advertise, offer, or pay an insurance deductible on behalf of an insured. The broader insurance code (§ 56-7-2602) prohibits deductible rebating generally. A contractor who offers to "eat your deductible" is the one breaking the law, every time. Walk away and report it to your carrier.
Pressure to sign on day one
No legitimate roofer asks you to sign a contract before your insurance claim is approved. If they want a signature today, they're trying to lock you into their pricing whether or not the carrier pays. We don't write contracts until your scope is approved.
Promises of "full replacement, guaranteed"
Whether your claim approves replacement is the carrier's decision, based on documented damage. No roofer can guarantee an outcome before the adjuster has been on the roof. Honest documentation is what we offer — not predetermined results.
Storm hit your house?
Christian or a foreman picks up. Same-day or next-morning response across the Tri-Cities core.