Five steps. Same every time.
A small repair and a full replacement go through the same five steps in the same order. No upsell pressure. No "today only" pricing. Christian writes every estimate and is on-site for every install.
What "the right way" actually looks like.
Documented, every job.
Call & schedule.
Christian answers the phone — or returns the voicemail within 4 hours on average. He asks five questions: your address, the issue, the age of the roof, whether you've filed an insurance claim, and when you're free for a 20-minute visit.
If you'd rather text, the number above takes texts. If you'd rather book online, the form on the free estimate page goes straight to his inbox. Either way, you'll have a confirmed appointment slot before the call ends — typically the next business day.
On-site inspection.
Christian walks the roof, photographs every detail (eaves, valleys, penetrations, flashing, deck where visible), and either writes the estimate on the spot or emails it within 24 hours.
What you get: an itemized written estimate covering tear-off, underlayment, shingle line, flashing, ridge cap, ventilation, disposal, and cleanup. No bundled "roof replacement: $14,000" line items. Every cost is itemized so you can compare apples-to-apples against any other quote.
If repair is the right call instead of replacement, we'll tell you. We recommend repair about 40% of the time on calls where the homeowner was expecting "you need a new roof."
Contract.
Plain-English contract. One page of terms, one page of the itemized estimate. No fine print, no arbitration clauses, no "buyer accepts all damage" language.
Payment terms: stated on your written estimate and contract on a per-project basis. We do not ask for full payment up-front.
Installation.
Two-day install window for most replacements. One-day for repairs. We start at first light and stop at sundown — no overnight tarping unless weather forces it.
Christian is on-site at least once during every install — he writes every estimate and stays the person you call for any warranty question after.
Photo documentation: every install gets photographed at tear-off, deck inspection, underlayment, ice & water shield, drip edge, field, ridge cap, and final cleanup. You get the full album emailed to you within 48 hours of completion.
If we find rotted decking, we stop, photograph it, call you, and quote the repair before installing over it. No surprise line items on the final invoice.
Walkthrough & warranty.
Magnetic nail sweep around the entire perimeter — twice. Full property cleanup including flowerbeds and AC pads. Christian or a foreman walks the roof and the yard with you and signs off on the work in person.
You receive: the photo album, the warranty document (10-year workmanship, manufacturer's material warranty registered in your name), and the final paid invoice. Everything goes to a single Dropbox folder you can forward to your home file.
We follow up at 6 months and at 1 year. If you have any issue at any point during the workmanship warranty, the same phone number you called for the original estimate is the one you call for warranty service. There is no "warranty department."
The follow-up is the warranty.
About the process.
How long from first call to finished roof?
About 14 days for a non-insurance job, 21 days for a hail-claim job. The longest single step is usually waiting for the carrier's adjuster (5–14 days). The install itself is typically 1–2 days on-site.
Do you require a deposit?
Deposit and payment terms are stated on your written estimate and contract on a per-project basis. We do not ask for full payment up-front, ever. If a contractor does, walk away.
What if the weather turns?
We tarp at the end of every day if the roof is not fully dried-in, and we don't tear off in the morning unless the forecast is clear through the day. If a surprise storm hits during the install window, we'll have already secured the deck — you'll see a tarp before you see a leak.
Who do I call if there's a problem after install?
The same phone number on this page. (423) 549-2065. Christian, or his foreman if he's on a roof. Workmanship warranty issues get a same-week visit. We do not have a separate warranty department.
Ready to start step one?
It's a phone call. Or a form. We'll take it from there.