Terms of Service — Palisade Roofing

Last updated: May 12, 2026 Version: 1.0

Welcome to palisaderoofingtn.com. These Terms of Service ("Terms") are an agreement between you and Palisade Roofing LLC, a Tennessee limited liability company headquartered at 154 Old Turnpike Rd, Jonesborough, TN 37659 ("Palisade Roofing," "we," "us," or "our"). They cover your use of our website and the residential roofing services we offer to homeowners in the Tri-Cities region of East Tennessee.

We've tried to write these Terms the same way we talk — plainly, in regular English, the way a small family-owned roofing company actually speaks to its neighbors. If anything here is unclear, or if you'd rather talk it through before signing a contract with us, please call (423) 549-2065 or email [email protected]. We'd rather answer your questions up front than have you guess.

These Terms apply to the website. Each roofing job is also governed by a separate written estimate and contract that you and Palisade Roofing both sign. If anything in your signed contract conflicts with these Terms on a project-specific point (for example, your deposit amount), the signed contract controls for that project.

1. Who We Are and What We Do

Palisade Roofing LLC is a Tennessee residential roofing contractor, formed in 2020 and owned and operated by Christian Chambers. We are accredited by the Better Business Bureau with an A+ rating (since November 2023) and install Atlas-brand asphalt shingles as our default residential material.

We provide four primary services to single-family homeowners in the Tri-Cities and surrounding communities:

1.1 Roof Replacement

A full tear-off and re-roof, typically completed in 1–2 days on site. Pricing depends on pitch, layers, decking condition, and material selection — itemized in your written estimate. Every replacement we perform includes:

Complete tear-off of the existing roofing
Deck inspection and any required repairs (priced separately if rotted decking is found — see Section 3.5)
Ice-and-water shield in valleys and at eaves per code
Synthetic underlayment over the full deck
New drip edge
Architectural asphalt shingles or standing-seam metal panels (your choice)
Ridge cap and properly vented ridge
Full cleanup, including a magnetic nail sweep of the surrounding yard and driveway

1.2 Roof Repair

Targeted repairs to fix specific problems: flashing (including chimney flashing rebuilds, where most chimney leaks actually originate), valleys, missing or wind-lifted shingles, and leak detection. Some repairs are finished the same day; larger or material-dependent jobs are scoped on-site and scheduled. Every repair is quoted as a fixed-price written scope before any work begins. Warranty terms for repair work, if any, are stated on the individual written repair estimate (see Section 5).

1.3 Standing-Seam Metal Roofing

24-gauge Galvalume® steel panels with a Kynar 500® PVDF finish, mechanically seamed or snap-locked depending on the design. Most residential metal installs take 2–4 days on site. Pricing is itemized in your written estimate.

1.4 Architectural Asphalt Shingle (Atlas)

Our preferred shingle lines are Atlas Pinnacle® Pristine and Atlas StormMaster®. On qualifying installs (where the shingle line is paired with Atlas-spec underlayment, starter, hip-and-ridge, and ventilation), the install is eligible for Atlas's extended manufacturer material warranty; the specific term varies by shingle line and installation, and we lay it out on the written estimate. On non-system installs, Atlas's standard limited shingle warranty applies. Atlas's own warranty document is the binding source for material-warranty terms — we'll show you the actual document before you sign.

2. Service Area

We serve homeowners across approximately 20 communities in the Tri-Cities region of East Tennessee. If you're not sure whether your address falls inside our service area, just call us — we'll tell you straight, and if a job is outside what we can reasonably reach, we'll say so.

3. Estimates and Pricing

3.1 Free and Non-Binding

Estimates from Palisade Roofing are free and non-binding until both you and we sign a written contract. Until that contract is signed, either of us can walk away for any reason or no reason.

3.2 Written, Fixed-Price Estimates

When we give you a written estimate, the price is fixed for the scope as defined in that estimate. We do not bill by the hour, and we do not pad estimates with vague "allowances." What you see is what you pay, for the scope we wrote down.

3.3 Cost Ranges on This Website Are Informational Only

Any prices, ranges, lifespans, or other cost or performance numbers on this website (including blog posts and service pages) are informational averages. The price for your roof is the price in your written estimate after we visit your property. A roof we haven't seen is a roof we can't quote.

3.4 Deposits

Deposit amounts, timing, and payment-schedule terms are stated in your written estimate and contract on a per-project basis. We do not ask for full payment up-front. Deposits we collect are applied directly to the materials order for your job.

Special rule for insurance-funded work. When a project is being paid in whole or in part from a property and casualty insurance policy, Tennessee law (Tenn. Code Ann. § 62-6-604) prohibits us from requiring any payment from you until either (i) your insurer has confirmed in writing that the claim or contract is fully covered, or (ii) the three-business-day cancellation period under § 62-6-602 has expired. The only exception is documented emergency repairs that you acknowledge in writing as necessary to prevent further damage.

3.5 Change Orders

If conditions change after work begins — for example, we tear off your existing roof and discover rotted decking that wasn't visible from the ground or attic — we stop, photograph the issue, and contact you before adding any scope or cost. Decking and similar latent-condition repairs are priced at clearly disclosed unit rates in your written contract. You authorize each change in writing before we proceed.

4. Your Right to Cancel

You have two separate cancellation rights under Tennessee law, depending on how your contract was signed and how it's being paid. We want you to know about both.

4.1 Home Solicitation Sale Cancellation — Tenn. Code Ann. § 47-18-701 et seq.

If you sign a contract with us at your residence (rather than at our office or by another remote method that you initiated), Tennessee's Home Solicitation Sales Act gives you the right to cancel until midnight of the third business day after the day you sign the contract.

To cancel, send written notice — letter, email, or fax — to Palisade Roofing at the contact information in Section 14. Your notice doesn't have to take any particular form; it just has to clearly indicate that you don't want to be bound by the contract. If you mail your notice, it counts as given on the day it goes in the mailbox properly addressed with postage prepaid.

Your signed contract will contain the statutory "BUYER'S RIGHT TO CANCEL" notice in 10-point or larger boldface type on the front of the contract or immediately above your signature, as required by Tenn. Code Ann. § 47-18-704. A separate Notice of Cancellation form will be attached to your contract in duplicate.

4.2 Insurance-Funded Roofing Cancellation — Tenn. Code Ann. § 62-6-602

If your roofing work is being paid (or is likely to be paid) in whole or in part from the proceeds of a property and casualty insurance policy, Tennessee's Residential Roofing Services law gives you an additional right to cancel. You may cancel the contract any time before midnight on the third business day after you receive written notice from your insurer that all or any part of the claim or contract is not a covered loss under your policy.

To cancel under § 62-6-602, send signed and dated written notice to Palisade Roofing at the address, email, or fax listed in your contract. Within 10 business days after we receive your cancellation, we will return all payments you've made under the contract, except for documented emergency repairs you acknowledged in writing.

Your insurance-funded roofing contract will include the full statutory notice and a tear-off cancellation form, in 10-point or larger boldface type, as required by Tenn. Code Ann. § 62-6-603.

These cancellation rights are in addition to any other rights you may have under your contract or under state or federal law.

5. Warranty

On every roof replacement, we warrant our installation labor for ten (10) years from the date of substantial completion, in writing. Our 10-year workmanship warranty covers installation defects in the work we performed on the replacement.

For roof repair work, warranty terms (if any) are stated on the individual written repair estimate before any work begins. Repairs are not covered by the 10-year replacement workmanship warranty unless explicitly noted in writing on the repair estimate. This reflects the fact that repair scopes vary widely — some are short-life patches on aging roofs, others are full system rebuilds within a slope.

Manufacturer materials (shingles, panels, underlayment, ventilation, accessories) are covered separately under the manufacturer's own warranty document, which we provide to you before you sign. We are not the manufacturer; their terms control material coverage. On qualifying installs with Atlas-spec components throughout, the install is eligible for Atlas's extended material warranty in addition to ours.

This warranty does not cover damage from acts of God or events beyond the design rating of the installed system (wind, hail, lightning, falling trees we didn't cause, and similar), pre-existing structural conditions, damage from work performed by others after our install, lack of maintenance, or damage from animals. These are industry-standard exclusions.

If you sell the home during the warranty period, contact us and we'll handle the warranty transfer to the new owner. To make a warranty claim, call us at (423) 549-2065 or email [email protected]. We'll come look, in person, usually within a few days.

6. Insurance Claim Assistance — What We Do and Don't Do

When storm or hail damage is involved, we help you document and present your claim. Here's exactly what that means, and exactly where the line is.

6.1 What We Do

Inspect and document. We climb the roof, take date-stamped photos of the damage, and prepare a written scope of damage.
Write the scope in carrier terms. We translate field findings into the line items and language your insurance carrier's estimating software (Xactimate, etc.) understands, so the adjuster has what they need.
Meet the adjuster on-site. We'll be there when the adjuster comes out, walk the roof together, and make sure the damage we documented gets seen.
Coordinate the repair scope. Once your carrier issues a scope, we build our work plan around what they've approved.

Most legitimate hail and wind claims we work on close inside 21 days.

6.2 What We Do NOT Do — We Are Not a Public Adjuster

Tennessee law is clear on this, and so are we. Palisade Roofing is not a licensed public adjuster under Tenn. Code Ann. Title 56, Chapter 6, Part 9 (the Tennessee Public Adjuster Licensing Act of 2006). Tenn. Code Ann. § 62-6-605 specifically prohibits a residential roofing services provider from acting or holding out as a public adjuster unless licensed as one. We are not licensed as one, and we will not pretend to be one.

That means we do not:

Negotiate the dollar amount of your insurance settlement on your behalf
Advocate for a particular settlement figure with your carrier
Collect any contingency fee, percentage, or share of your insurance settlement
Sign any documents on your behalf or accept settlement checks for you
Perform any work on your roof without your written authorization

You — the homeowner — are the policyholder. Your conversation with your insurer about the value of your claim is yours. If you want a professional to negotiate your settlement, that's a licensed public adjuster or an attorney, not a roofer.

Our role is to do the roofing work and to give your insurer accurate, photographic, line-item-accurate documentation of what we observed and what the repair scope requires. Nothing more, nothing less.

7. Use of This Website

You're welcome to read, share, and reference palisaderoofingtn.com. You agree not to:

Use automated scripts, bots, scrapers, or crawlers to harvest content or submit forms
Submit false, misleading, or fraudulent information through any form on the site
Attempt to bypass, probe, or interfere with the site's security
Upload malware, run denial-of-service attacks, or take any action that disrupts the site
Use the site to harass any person or to violate any law
Reverse engineer, decompile, or copy the underlying code

We may suspend or block access to the site for anyone who violates these rules. We may also report illegal activity to law enforcement.

8. Intellectual Property

8.1 Our Content

The text, photographs, illustrations, logos, blog posts, before/after galleries, videos, and overall design of palisaderoofingtn.com are owned by Palisade Roofing LLC (or used under license) and are protected by U.S. copyright and trademark law. You may view and share our content for personal, non-commercial purposes with attribution and a link back. You may not republish substantial portions of our content for commercial purposes without our written permission.

8.2 Third-Party Marks

Atlas®, Pinnacle®, StormMaster®, Signature Select®, Kynar 500®, Galvalume®, and other product names are the trademarks of their respective owners. We reference them to describe the products we install.

8.3 Customer Reviews

Review snippets we quote on the site (from Google, the BBB, Facebook, etc.) remain the property of the authors who wrote them. We display them because customers told us they're helpful when deciding on a roofer.

8.4 Your Submissions

When you submit a review, testimonial, photograph, contact-form message, or other content to us, you grant Palisade Roofing a non-exclusive, royalty-free, worldwide license to use that content for service-related communications — for example, replying to your inquiry, scheduling your estimate, displaying your testimonial on our website, or referencing it in our marketing. You keep ownership of your content. You can ask us to remove any testimonial or quote that we've published at any time by emailing [email protected], and we will.

You represent that any content you submit is yours to submit and doesn't infringe anyone else's rights.

9. SMS / Text Messages

If you give us your mobile number through this website or in the course of an estimate, we may text you appointment confirmations, schedule updates, and project follow-ups. We do not send marketing text messages. Standard message and data rates from your carrier may apply.

A separate SMS / Text Messaging Policy governs our texting practices, including consent, frequency, STOP/HELP keywords, and opt-out. It's posted at palisaderoofingtn.com/sms-policy/ and is incorporated into these Terms by reference.

10. Informational Disclaimer

The cost ranges, lifespan estimates, comparison charts, photographs, blog posts, and other content on this website are provided for general information. They are not a quote, an offer, or a guarantee of any particular result for your home. Roofing prices and outcomes depend on pitch, complexity, decking condition, current material pricing, and a dozen other things we can only assess in person.

To get an actual price for your roof, schedule an on-site visit. We'll come out, climb the roof, look at the attic, and put a real number on a real piece of paper.

11. Limitation of Liability

To the maximum extent permitted by Tennessee law, the total liability of Palisade Roofing LLC for any claim arising from or related to a specific roofing project is limited to the amount you paid to Palisade Roofing for services on that specific project. Claims arising from different projects are separately capped.

We are not liable for indirect, incidental, consequential, special, or punitive damages — for example, lost rental income, diminished property value, or inconvenience — except where Tennessee law does not allow such a limitation.

This cap does NOT apply to:

Bodily injury or death caused by Palisade Roofing
Damage caused by our gross negligence or willful misconduct
Intentional misrepresentation
Our indemnification obligations under Section 12 of these Terms
Any other liability that, under Tennessee law, cannot be capped or disclaimed regardless of contract

This section reflects an allocation of risk between us. Our pricing assumes this allocation.

12. Indemnification (Mutual)

We will indemnify and defend you against third-party claims for bodily injury or property damage to the extent caused by Palisade Roofing's negligence, gross negligence, or willful misconduct while performing work on your property. We carry general liability insurance covering our work on your property.

You will indemnify and defend us against third-party claims to the extent caused by (i) your negligence or willful misconduct, (ii) your material misrepresentation about the property (e.g., undisclosed prior damage, unpermitted prior work, hidden hazards), or (iii) your direction to us to perform work in a manner you knew or should have known was not code-compliant after we advised you in writing of the issue.

Neither side has to indemnify the other for any matter to the extent caused by the other side's own negligence or misconduct. This section is intended to comply with Tenn. Code Ann. § 62-6-123 (Tennessee's anti-indemnity statute for construction contracts).

13. Governing Law and Dispute Resolution

13.1 Tennessee Law Governs

These Terms, your contract with us, and any dispute between us are governed by the laws of the State of Tennessee, without regard to conflict-of-laws principles.

13.2 Venue

Any court action permitted under Section 13.4 (the carve-outs) must be filed exclusively in the state or federal courts of competent jurisdiction located in or serving Washington County, Tennessee. Both of us consent to that venue.

13.3 Direct Conversation First, Then Binding Arbitration

We believe most disagreements get solved by people sitting down and talking. So if a dispute arises between us that we can't resolve by direct conversation, we both agree to the following two-step process:

Step 1 — Mediation. Either of us may request mediation by giving the other written notice. The dispute will go to mediation before a Tennessee-licensed mediator mutually agreed by both parties (and, if we can't agree on a mediator within 30 days, a Tennessee Supreme Court Rule 31 listed general civil mediator selected by the mediation service we mutually choose, or by the American Arbitration Association). Each side agrees to participate in good faith for at least one mediation session before pursuing further remedies. Each side pays half the mediator's fee unless we agree otherwise or the mediator's procedures provide differently.

Step 2 — Binding Arbitration. If we can’t resolve the dispute directly (and any voluntary mediation, if attempted, hasn’t resolved it within 60 days), the dispute will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Construction Industry Arbitration Rules and Mediation Procedures then in effect. The arbitration will be seated in Washington County, Tennessee. Judgment on the award may be entered in any court of competent jurisdiction.

No class action waiver. We do not require you to waive your right to bring or participate in a class or collective action. Palisade Roofing is a small, custom-quote business; class-action issues are not a meaningful risk we feel the need to contract around.

13.4 Carve-Outs from Arbitration

The mediation/arbitration requirement in Section 13.3 does not apply to:

Claims for personal injury or death
Claims for property damage caused by our gross negligence or willful misconduct
Claims by either party for injunctive or equitable relief to protect intellectual property, trade secrets, or confidential information
Mechanic's lien filings, perfection, or enforcement under Tennessee law (Tenn. Code Ann. § 66-11-101 et seq.) — though either side may still elect to mediate or arbitrate the underlying contract dispute that gave rise to the lien
Small claims court actions, which either party may pursue in lieu of mediation/arbitration if the claim qualifies for small claims jurisdiction

These carve-outs reflect categories that, as a matter of Tennessee public policy and practicality, are generally not appropriate to arbitrate away.

14. Contact

For questions about these Terms, contract questions, or warranty claims:

Palisade Roofing LLC 154 Old Turnpike Rd Jonesborough, TN 37659 Phone: (423) 549-2065 Email: [email protected] Web: palisaderoofingtn.com

15. Changes to These Terms

We may update these Terms from time to time. When we do, we'll change the "Last updated" date at the top and add an entry to the version history below. Material changes will also be noted on the site for a reasonable period. Your continued use of the website after a change means you accept the updated Terms. Your signed roofing contract is governed by the version of these Terms in effect on the day you signed it (unless the new version is more favorable to you, in which case the new version applies).

16. Miscellaneous

Entire agreement (for the website). These Terms, together with our Privacy Policy and SMS Policy, are the entire agreement about your use of the website. Your project is governed by your signed estimate/contract plus these Terms.
Severability. If a court or arbitrator finds any part of these Terms unenforceable, the rest stays in effect.
No waiver. If we don't enforce a provision once, we haven't given up the right to enforce it later.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms to a successor (for example, in a sale of the business), and any assignment will preserve your rights under your existing contract and warranty.
No agency. Nothing here creates a partnership, joint venture, employment, or franchise relationship.
Headings. Section headings are for reading convenience and don't affect interpretation.

Version History

Version	Date	Notes
1.0	May 12, 2026	Initial publication.

Terms of Service.